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Cebu Pacific

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14 votes
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2,598 votes
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182 votes
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179 votes
productreview.com.au
61 votes
airlineratings.com
56 votes
glassdoor.com
25 votes
europelowcost.co.uk
5 votes
trip.com
4 votes
airlikes.com
1 votes

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Cebu Air, Inc., operating as Cebu Pacific Air, is an airline based on the grounds of Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, the Philippines. It offers scheduled flights to both domestic and international destinations. Its main base is Ninoy Aquino International Airport, Manila, with other hubs at Mactan-Cebu International Airport, Clark International Airport., Francisco Bangoy International Airport and Iloilo International Airport... Read more at: http://en.wikipedia.org/wiki/Cebu_Pacific
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Cebu Pacific

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$134. 18
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Cebu Air, Inc., operating as Cebu Pacific Air, is an airline based on the grounds of Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, the Philippines. It offers scheduled flights to both domestic and international destinations. Its main base is Ninoy Aquino International Airport, Manila, with other hubs at Mactan-Cebu International Airport, Clark International Airport., Francisco Bangoy International Airport and Iloilo International Airport... Read more at: http://en.wikipedia.org/wiki/Cebu_Pacific
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14 votes
tripadvisor.com
2,598 votes
consumeraffairs.com
182 votes
airlinequality.com
179 votes
productreview.com.au
61 votes
airlineratings.com
56 votes
glassdoor.com
25 votes
europelowcost.co.uk
5 votes
trip.com
4 votes
airlikes.com
1 votes

Web Summary Scores

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It's true, Cebu Pacific is the absolute worst airline in the Philippines!
The absolute worst airline in the PH...maybe the world! I recently moved to the PH and was warned by nearly everyone to never fly CEB. Their reputation for delays, cancellations, poor service is well 'earned.' I tried to buy some tickets recently using my PayPal, which was kicked back. Upon sending me back to the payment screen, I paid via credit card and then realized to my horror that my flight details had changed to a week later. No! I called within 30 min of the booking pleading with the agent on the phone to no avail. My only option was to pay the change fee for the date I originally had entered in the first place. Turns out my experience is not unique; other friends have had the very same thing happen to them. Very dubious and I believe this sort of scam is part of the CEB business strategy (because really...how can an airline actually survive the low fares they charge?!). To add salt to the wound, a friend flying from the US was held up on his end and unable to make the PAL connection. I had (stupidly) already checked in for our CEB flight the next day. As such, CEB policy restricts any changes be made, once a guest has checked in. Again, I called and pleaded to no avail. So, if you must fly this airline, DO NOT DO WEB CHECK-IN, unless you are 100% sure you will be on that flight. Better....just don't book with Cebu Pacific at all. Ban this airline!
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Info
IATA: 5J
ICAO: CEB
Callsign: CEBU
Founded: August 26, 1988
  • Overall rating
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Rating
Value for money
2.5
Seat Comfort
1.5
Catering
2
Entertainment
1
Check-In
1
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